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Choosing a Gate and Gate Operator for a Self-Storage Facility: Guidelines to Follow

Article-Choosing a Gate and Gate Operator for a Self-Storage Facility: Guidelines to Follow

In the self-storage industry, there are many gates and gate operators from which to choose. Here are some guidelines for choosing the right one for your facility.
 
The majority of gates fall into three categories: swing gates, slide gates and barrier arms. Each of these requires a specific gate operator, rated by class for the size and weight of the gate as well as the number of times the gate will be opened and closed per hour (cycles). The specifications and demands of the gate will determine the class of gate operator required. (Classes range from I to IV, with different applications for each.)

Single- or double-swing gates tend to be favored for residential and public-access applications, while sliding gates are more common for self-storage and other high-security applications. Barrier-arm gates are generally used in parking applications because they raise and lower faster than swing or slide gates can open and close. They can also prevent vehicles from “tailgating,” sneaking in by following the car ahead too closely. However, barrier-arm gates are becoming more popular in self-storage. 

It’s important to select the proper type of gate operator and class for your facility. Using the wrong operator can result in malfunction or accidents. Any storage facility with a decent amount of volume should always consider a continuous-duty operator, which is tested for high-cycle applications.
 
Swing-Gate Operators

Swing gates are operated by either a harmonic arm or an actuator, a mechanical device for moving or controlling a mechanism or system. Actuators are primarily used for residential or low-cycle applications. The actuator arm is connected to the gate on one side and a fence, post or pillar on the other. The operator doesn’t sit on the ground, so no concrete pad is necessary. 

Harmonic-arm operators can handle heavier gates. The operator sits on the ground on a cement pad. In areas that get snow, the pad needs to be below the frost line to prevent frost heave.  
 
Slide-Gate Operators

Slide-gate operators using chain drives are the most common, as they tend to be the least expensive to operate and install. Rolling-slide gates have wheels that roll on a track or the ground. It’s a great choice for facilities where there’s no worry about accumulating snow. Cantilevered gates, on the other hand, are suspended between rollers so the gate doesn’t contact the ground. This leaves enough clearance to accommodate up to a foot of snow.

As security is the foremost consideration at most self-storage facilities, slide gates are usually the first choice. A swinging gate can sometimes be wedged open by pushing against it with a heavy object, such as a moving truck. Because a slide gate is a single unit, it’s much harder to manipulate.  
 
Safety First

Gates and operators range in weight from a few hundred to a few thousand pounds. If a gate hits a car, the resulting damage can be expensive. If the gate hits a person, it could be deadly. In fact, The International Code Council approved a proposal a year ago that incorporates automated vehicular gate provisions in the International Building Code.

Something else to keep in mind is that the authority having jurisdiction―the governmental agency or sub-agency that regulates the construction process―may require gate operators to be listed to the UL 325 Safety Standard, the standard to which vehicular gate operators are designed, manufactured and tested. This is the case in Nevada, for example. 
 
Taking the First Step

The best place to start is with gate and gate-operator manufacturers. Most offer plenty of accessible information on their products.  You can learn about their operators as well as find a local installer. The dealer will represent the product before, during and after the sale. This is important, as his input is critical to a seamless installation.  

Choosing a manufacturer is not easy. Consider working with a company that supplies a complete range of access-control devices in addition to gates and operators, as this will make it easier to integrate your security systems. The most important thing is that you do your homework to find the best solution for your facility.   
 
With more than a decade of self-storage experience, Randy Johnston is the national self-storage specialist for DKS Doorking, which has provided access-control solutions for the self-storage, commercial, residential and industrial industries for more than 60 years. For information, call 843.679.5977; visit www.doorking.com  
 
Glossary of Terms 

Gate-Operator Class I: Residential vehicular gate operator
Gate-Operator Class II: Commercial/general-access vehicular gate operator for self-storage, hotels, garages, retail, etc.
Gate-Operator Class III: Used for industrial-access sites including factory loading docks and other locations not for public use
Gate-Operator Class IV: Used for higher security, such as guarded industrial locations, airport security, and other restricted access that doesn’t serve the public
Continuous-Duty Operator: A gate operator that has been tested to open and close continuously for a long period of time without motor failure, used primarily in high-traffic areas
Harmonic Arm or Actuator: A mechanical device for moving or controlling a mechanism or system

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Men Who Stored Stolen Clothes Arrested in East Farmingdale, N.Y.

Article-Men Who Stored Stolen Clothes Arrested in East Farmingdale, N.Y.

Two men who stole charity-donated clothes from local donation bins and stored them in an East Farmingdale, N.Y., self-storage unit were arrested this week. According to Suffolk County police, Rafael-Luis Castillo, 39, and Andrew Solano, 23, took items from donation bins and ultimately sold them at Long Island flea markets. The two were seen unloading stolen goods into a unit at Public Storage on Route 110 on Monday. Several bags of clothing were recovered.
 
The compromised bins were owned by Community Crusade for Children, a nonprofit charitable organization, which reported thefts from locations in Connecticut, New Jersey, New York and Pennsylvania.
 
Castillo and Solano were charged with criminal possession of stolen property and will be arraigned next week.
 
Source: Long Island Press, 2 Lindenhurst Men Charged With Stealing Donated Clothes

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West Coast Self Storage Developing Facility in Washington

Article-West Coast Self Storage Developing Facility in Washington

West Coast Self Storage Group and Catalyst Storage Investors are developing a state-of-the-art self-storage facility in the Fishers Landing area of Vancouver, Wash.

The first phase of the project will be 45,400 net rentable square feet and have 453 units. The facility is being constructed by PacDev Inc. Crews break ground on the project on May 15, with an expected completion of Jan.1.

West Coast Self Storage Group owns and manages 16 self-storage properties in California, Oregon and Washington.

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Westy Self Storage Supports Children's Aid for 8th Consecutive Year

Article-Westy Self Storage Supports Children's Aid for 8th Consecutive Year

For the eighth consecutive year, Westy Self Storage of Norwalk, Conn., is donating the free use of space to Children’s Aid Inc. of Darien and its annual tag-sale fundraiser. Westy will also donate use of its moving truck to transport donated items to the sale site.

The tag sale will take place on April 25, 9:30 a.m. to 4 p.m., at Middlesex Middle School in Darien, Conn. Items for sale include artwork, furniture, antiques, adult outerwear, formalwear, children’s clothing, home décor, kitchen items and small appliances, linens, garden and patio items, and holiday décor.
 
Proceeds from the sale will benefit Family & Children's Agency (FCA), a non-profit family-service agency that meets the needs of more than 10,000 individuals throughout Fairfield County and beyond. FCA professionals specialize in youth development, family strengthening, foster care, adoption, behavioral health, and services for the elderly and homeless.

Founded in 1990, Westy has a corporate headquarters in Stamford, Conn., with seven facilities in New York, six in Connecticut and three in New Jersey.

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Free Webinar Emphasizes Survival Strategies for Self-Storage Operators

Article-Free Webinar Emphasizes Survival Strategies for Self-Storage Operators

A free webinar for self-storage facility owners and operators titled “Getting Out From Between the Rock and the Hard Place,” will take place on May 19 at 1 p.m. ET. Presented by Bill Rosenthal, sales manager for Chamberlain Access Solutions, the event will include a question-and-answer session and provide operational strategies and techniques to be used in this challenging economic time. Attendees will learn how to:

  • Keep pace with the changing self-storage industry
  • Plant seeds for when prospective customers need storage
  • Use new technologies to make their business stand out
  • Choose the right time to “go green”
  • Partner with vendors in tough times

Online registration is required and can be completed at Ministoragemessenger.com. 

Chamberlain is a developer and manufacturer of access-control and security equipment as well as facility-management applications. A division of The Chamberlain Group Inc., the company offers the AccessMaster, Digitech and PTI brands.

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Always Open Storage Acquires Covington, Ga., Location

Article-Always Open Storage Acquires Covington, Ga., Location

Casey Cavell, owner and president of Always Open Storage, acquired an existing self-storage facility in Covington, Ga. The 20,000-square-foot facility has 498 units and sits on a main county highway with excellent visibility. The site has already been rebranded with the company name, and renovations are under way, including electric gates with keypad entry, new signage, property fencing, office upgrades and more. The facility will offer free use of a moving truck to new renters.

Based in North Webster, Ind., Always Open Storage includes another location in Danville, Ill. Cavell plans to expand his self-storage portfolio.

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ISS Blog

Self-Storage New Construction: Is it Making a Comeback?

Article-Self-Storage New Construction: Is it Making a Comeback?

Last week, ISS reported on a handful of new construction self-storage projects, and even an addition to another facility. This is good news considering new construction nearly came to a halt in the past two years. As financing dried up, so did new projects. And while financing is still super restrictive, some borrowers are finding funds to finance their long-awaited projects.

While new builds can be a good thing for the self-storage industry, it can also be a bad thing. Many markets are already overcrowded with facilities. Just because a prime piece of land is available, that doesn’t mean it’s ideal for a self-storage facility.

Choosing the right self-storage location requires a number of steps, including evaluating the market. ISS offers dozens of articles on real estate, financing and construction in the online archives including due diligence, preparing loan documents, real estate snapshots by region, conversions, building multi-story facilities and much more.

If you have more questions about whether a site you’re considering is right for self-storage, ask other storage professionals on Self-Storage Talk. There are already several threads in the Construction, Development and Financing forum you can join, or post a new one.

Another avenue for self-storage education is the Inside Self-Storage World Expo in New Orleans, Sept. 29-Oct. 1. You can talk to self-storage developers, consultants and security vendors during the show’s exhibit hours. There will also be an education track dedicated to Construction, Development, Real Estate and Finance. More information will be posted as details unfold.

If you’re building a new facility, tell us about it. What are the challenges? What are the trends? What kind of market are you building in? Share you story by posting a comment below or join the fun at Self-Storage Talk.

Avon Self Storage Receives Threatening Letter With Strange White Powder

Article-Avon Self Storage Receives Threatening Letter With Strange White Powder

Avon Self Storage of Avon, Conn., received an envelope this afternoon containing a threatening letter and a white powdery substance. An investigation is being conducted by the FBI, state police, and Jaime DiPace, the town’s emergency management director, fire chief and fire marshal.
 
The white substance was sent to the state police lab for examination. Early tests show it is not radiological, according to Police Chief Mark Rinaldo. The FBI will continue to investigate if the substance is found to be biologically hazardous. Avon police will investigate the incident as a criminal threat in any case.
 
The specific contents of the letter were not revealed, but Rinaldo said they were “of a threatening nature.”
 
Source: The Avon News, Avon Self Storage gets threatening letter, white powdery substance

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Strategic Storage Trust Acquires Fifth Self-Storage Facility in Florida Market

Article-Strategic Storage Trust Acquires Fifth Self-Storage Facility in Florida Market

In an all-cash transaction, Strategic Storage Trust Inc., a publicly registered non-traded real estate investment trust targeting the self storage market, acquired a 1,600-unit self-storage facility in Oakland Park, Fla.

“Our fifth Florida acquisition adds to our presence in Broward County, one of the fastest growing areas in the nation,” said H. Michael Schwartz, chairman and CEO. “We’re excited to build our own growing brand here.”

The property, located at 4950 N. Dixie Highway, was developed in 1987 and contains approximately 93,700 net rentable square feet on 2.95 acres.  The four-level building is five miles north of downtown Fort Lauderdale, 26 miles north of Miami and adjacent to several freeways. The property has 21 RV parking spaces, a cell tower, digital surveillance, freight elevators, and five units offer storefront retail space.

“The Florida market has significant opportunity,” said Wayne Johnson, senior vice president of acquisitions Strategic Storage Trust Inc.  “We are pleased with the high quality of storage we can provide to the Ft. Lauderdale market and surrounding region with this acquisition.”

Strategic Storage Trust Inc. currently owns four other self-storage facilities in Florida:

  • 1396 Capital Circle N.E. in Tallahassee. The facility has 23 buildings with 1,550 units.
  • 16400 State Road 84 in Weston. The four-story building has 650 units. 
  • 15 McClure Drive in Gulf Breeze. Includes eight single-story buildings with 700 units.
  • 4761 Gulf Breeze Parkway in Gulf Breeze:  The four single-story buildings have 290 units. 

Since the launch of Strategic Storage Trust Inc. two years ago, the company’s portfolio of wholly-owned properties has expanded to include 30 properties in 14 states. The company’s sponsor is Strategic Capital Holdings, which manages a growing portfolio of over 6.2 million square feet of commercial properties.

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Building and Enhancing a Self-Storage Website: Factors to Consider

Article-Building and Enhancing a Self-Storage Website: Factors to Consider

If you dont already have a website to promote your self-storage business, you need to have one built. Expect to pay anywhere from $500 to $5,000 for the initial design and setup, depending on the sites quality and functionality. A simple template site from a Web-hosting company such Go Daddy will be the least expensive, while a custom-designed, feature-rich site developed by an individual or a Web-development consultancy will be the most expensive. Most self-storage websites fall somewhere in the middle.

When deciding where you want to be on this spectrum, consider which features you need to achieve your goals. For example, if getting tenants to submit online payments is one of your aims, your website must be integrated with the payment portal of your management software. Most self-storage software providers offer a template payment portal you can link to from your site.

Consider what you want to achieve with your website, and then build in the features that match those goals. 

Capturing Customers on the Web

If you want your self-storage website to capture new customers, there are a few ways to accomplish this. Perhaps the most exciting is an online reservation system that allows customers to book storage units via the Web, just like hotel rooms. Most management-software providers offer a template for this as well.

However, its only worthwhile to offer online reservations if you invest the additional cash to fully integrate your softwares real-time inventory and reservation process with your website. Driving a customer from your website to your management softwares unfamiliar portal to will dramatically reduce the number of people who actually complete the reservation. The same look and feel of your website should be carried throughout the entire process.

Hiring a Web developer to do this custom work will bring you toward the upper limit of the price range, but the reservation volume from your site should pay for itself in a relatively short period of time. Real-time reservations will not only show your operation as technologically superior, it can help set you apart from competition.

If you want a more economical solution, you can direct customers to a lead form rather than offer online reservations. Instead of selecting a specific unit and actually pulling it out of your inventory, the customer simply submits his name and contact information to you for follow-up. The downside to this approach is leads require work. Managers may need to call and e-mail potential customers several times before completing the sale. On top of that, leads convert to move-ins at a much lower rate than online reservations. 

Video and Chat Options

There are a few bells and whistles you can also add to your website. Videos and live chat are two examples of powerful but free features. To display a video tour of your property, simply upload the video file to YouTube and then embed it on a page of your website. (When youre viewing a YouTube video, a box to the right of the scene contains an Embed code you can copy and paste into your websites HTML.) This will allow customers to watch the YouTube video without ever leaving your website.

You can also offer a live chat feature that will allow users to engage in chat sessions with your staff. There are various free solutions such as Volusion or LivePerson. This is a great tool for customers to get instant gratification for any questions without picking up the phone. The downside is youll need someone to monitor the site in case a customer initiates a chat session (at least during business hours). 

Your Website and SEO

Finally, if youre building your website from scratch, its easier to optimize it for search engines during the development period than to come back and make changes later. Its critical to invest in a developer or consultant who has an understanding of search engines and search-engine optimization (SEO).

A high-caliber Web developer may have sufficient SEO knowledge to properly optimize your website, but these are a rare breed, so youll probably need to hire an SEO consultant to work with your developer. Together, they can build your website from the ground up, with search engines in mind.

If you decide to keep it simple and use a template website, its still smart to hire an SEO consultant to make sure everything is set up correctly. Search engines will deliver the highest volume of potential customers to your website, so your site must be search-engine friendly. 

Chuck Gordon is the CEO and cofounder of SpareFoot.com, an online self-storage marketplace. SpareFoot is 100 percent performance-based with no setup or monthly fees. For more information, call 202.257.2111; visit www.sparefoot.com .

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