Inside Self-Storage is part of the Informa Markets Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Sitemap


Articles from 2010 In April


Overcoming the Threat of the Bump Key: Protecting Your Self-Storage Facility From This Theft Device

Article-Overcoming the Threat of the Bump Key: Protecting Your Self-Storage Facility From This Theft Device

Over the last five years, a device called the “bump key” has surfaced in the media of specialized industries as well as mainstream media. Not only has it been mentioned in locksmith magazines and bulletin boards (especially those frequented by “lock hackers”), it was featured in several local newscasts and even mentioned on the USA Network TV series “Burn Notice” (Season 3, Episode 5).

Consider these two important questions: How many of you have locks at your facility that can be opened with a bump key? And what can you do to prevent this from happening at your site? The answer to the first is easy: Almost all facilities contain locks that can be easily opened with a bump key. Every operator ought to be able to answer the second question, since it addresses customers’ security concerns. First, here’s a little more background on the device itself. 

What Is a Bump Key and How Does It Work?

The bump key is a tool that allows even a novice to quickly compromise a pin-tumbler keyway in a padlock or disc lock. It can open a pin-tumbler disc lock just as easily as it can open a pin-tumbler padlock.

The bump key was highlighted in Newsweek’s August 2006 Web edition, in an article titled “Beware the ‘Bump’ Key.” The story featured Barry Wels of The Open Organization of Lockpickers, a group whose members partake in the hobby of locksport, the study and defeat of locking systems. Wels said members pick locks “not with criminal intent, but more in the spirit of puzzle-solving.” He and an associate, attorney Mark Tobias, explained the potential vulnerabilities of locks the bump key exploits.

A standard pin-tumbler keyway is based on a set of five to seven pins as shown in the accompanying image. The teeth of the key raise and lower the pins. When the key lines up the pins, the “shear line” is aligned, and the cylinder rotates to open the lock.

The teeth on a bump key are ground down to the lowest level. The filed down key is inserted into the lock, held with tension, and then struck with a hammer. (You can even buy a special bump-key hammer online.) The pins bounce, and the lock opens. You can see how this works in dozens of video demonstrations on YouTube.

Even if you don’t think a bump key is common knowledge, it’s still critical to understand how it works and how to prevent it from being used at your facility. You may have customers who are familiar with or hear about it and have concerns that there’s a tool enabling thieves to enter a unit without evidence.

According to cryptographer Barry Schneier, “Lock-picking information, until very recently, has been hidden, not from the bad guys, but from us, the consumers. There’s no economic motivator for anyone to make a better lock because you, the consumer, don’t know [how vulnerable your lock really is].” Thanks to the Internet, however, your customers―along with those thieves who missed the boat on the first round of publicity―might just be finding out about the bump key.

Security experts talk about a technique called “security through obscurity,” meaning that if a security flaw is unknown, it isn’t a flaw. That concept protected pin-tumbler locks since the 1920s. It doesn’t protect them any more. 

Padlocks vs. Disc Locks

Most self-storage operators these days realize that a padlock provides little more than a nuisance to an amateur thief, because its shackle can be cut with an ordinary bolt-cutter. Because a disc lock has a protected shackle, many operators and security experts believe it to be a significant security upgrade to the padlock.

That may have once been the case, but if the disc lock uses the same kind of key and keyway as a standard padlock, the bump key has changed the game. It easily opens any lock that uses a pin-tumbler keyway, the keyway found on most disc locks. With a bump key, disc locks are just “round padlocks” to a thief. You need to know this, and you need to have a response for your customers.

 
A bump key can open a pin-tumbler disc lock just as easily as it can open a pin-tumbler padlock.

Locks That Cannot Be Bumped

The bump key compromises the standard pin-tumbler keyway, found in the vast majority of “thief-resistant” disc locks on which the self-storage industry has come to rely. A disc lock can provide a powerful physical barrier, but with a vulnerable keyway, that barrier is little more than an illusion.

“Bumping is a vulnerability to many standard locks, and that’s why we educate experts on proper steps that can be taken to minimize the risk,” says Clyde Roberson, director of technical services at Medeco High Security Locks, an international lock manufacturer. “Not all locks can be bumped. Consumers need to know the difference.”

Fortunately, there are locks that cannot be bumped. These work through rotating detainer discs and a sidebar rather than pin tumblers. The detainer-disc keyway, developed nearly 100 years ago, is built around a series of seven to 11 discs. Each must line up with a sidebar to rotate the cylinder and open the lock. There are no pins or springs to bump. A detainer-disc keyway works in a padlock, a disc lock or a cylinder lock.

A lock such as the Medeco “biaxial,” which requires the pins to be lifted and rotated precisely, is described as “bump- and pick-resistant.” Medeco developed the biaxial in 1985 to defeat the bump key. With teeth and pins cut at angles, the pins must be rotated just so to open the lock. 

This year, Master Lock introduced its version of a bump-resistant keyway. It’s important to note that both the Medeco and Master Lock solutions are recent developments, and there are hackers who insist they have defeated the Medeco biaxial. Only the detainer-disc sidebar system has been successfully field-tested for nearly 100 years. According to Frank Minnella, CEO of Lock America International, the system was invented in Finland in 1914, and has never required modification to prevent bumping. 

Meet the Challenge

Google the term “bump key” and watch the videos. Then contact a lock manufacturer and ask about the bump key―in particular, what products it has designed to meet this challenge. It’s a good idea to do this before one of your tenants asks you the same questions, and certainly before an intruder or one of your customers decides to try out key-bumping at your facility. Of course, since there will be hardly any evidence that a lock has been bumped, you may not have to account for key-bumping until a customer reports a mysterious theft. 

Rich Morahan is a marketing consultant for Lock America International. He frequently writes and conducts seminars on self-storage marketing and security. To reach him, call 617.240.0372; e-mail [email protected]; visit www.laigroup.com.

Related Articles:

Tackling Self-Storage Security Installation: What Facility Operators Should Know

Finding the Right Combination of Self-Storage Security System Components

Marketing Self-Storage Security

Best practice or tips on disc-lock cutting? [Self-Storage Talk]

The BoxKey

Article-The BoxKey

The BoxKey was born in a conversation between two retail managers who realized they had no alternative to a bulky, dangerous and awkward utility knife to open the endless stream of boxes they were faced with daily at work.

The BoxKey design is based on the principle of isolating users from risk of contact with sharp blades or points. The recessed blade slices open sealing tape or strapping while preventing user contact with the blade. The design makes it instantly recognizable and easy to carry or store. 

Related Articles:

Ice Box By Supply Source One

Retail Display Tips for Self-Storage

Choosing the Best Retail Boxes to Sell in Self-Storage

Self-Storage Talk: Your Retail Store

Self-Storage Arsonist in Virginia Beach Sentenced to 10 Years

Article-Self-Storage Arsonist in Virginia Beach Sentenced to 10 Years

A man who helped rob and set fire to AAAA Self-Storage in Virginia Beach, Va., last September, endangering the lives of three people, was sentenced to 10 years in prison this week.
 
Dustin Lee Hess, 23, pleaded guilty in January to four counts of burglary, three counts of grand larceny, one count of conspiracy, and one count of arson in connection with a burglary and fire at the self-storage facility on Honeygrove Road.
 
Hess and his partner in crime, Joshua Hutchins, cut the locks on several units at the storage facility and stole stored property, then set two units on fire. One of the units was attached to the facility manager’s apartment. The manager and her two small children managed to escape unharmed. Twelve total units were damaged by the blaze.
 
Security video and pawn-shop records tied Hess to the stolen property. In addition to his 10-year prison term, he was sentenced to indefinite supervised probation and ordered to have no contact with the victims.
 
Hutchins is scheduled to be sentenced on May 4.
 
Source: FOX 43 TV Hampton Roads, Arsonist to serve 10 years in prison

Related Articles:

Seven Units Damaged by Fire at Virginia Beach AAAA Self Storage

Recovering From Facility Fire

An Operator's Guide for Dealing With Self-Storage Fire: Prevent, Plan, Protect

Self-Storage Talk: Dealing With Fires

ISS Blog

Anything But Self-Storage

Article-Anything But Self-Storage

Obviously, the biggest strength of Self-Storage Talk is that it provides a resource that addresses many industry-specific needs. The community is there to answer questions, share ideas, celebrate successes and empathize with one another's struggles.

However, as Gina Six Kudo pointed out in her post earlier this week, sometimes what self-storage workers really need is a break from the industry. Some days at facilities, especially the dreaded, inevitable “slow day,” are filled with mundane tasks that make employees clamor to be anywhere but behind a desk.

Believe it or not, SST can provide a bit of a mental break in the form of the Outside the Industry forum. Though this forum can't rescue you from your desk and transport you out into the beautiful weather, it can allow you to chat with others who need the same mental break that you do.

Outside the Industry is designated for discussions that can touch, well, anything—whether the topic related to self-storage or not. Common topics include holidays, birthdays, sports, weather, big news stories, jokes and, occasionally, a little bit of politics.

Of course, Outside the Industry isn't a place to discuss absolutely everything—the forum does have rules, you know—and remember that everything you post is public, which is especially important if you're not posting anonymously.

Overall, this forum is a safe place to speak your mind where the community will not judge you. Recently, a spirited discussion has ensued on the legalization of marijuana, which is being strongly considered in California and other states (at least for medical uses).

As long as you can avoid distraction and still manage what you need to get done in a day, I don't see anything wrong with spending a little time reading and posting at Outside the Industry. With all of the hours that you work, you've earned the right not to go insane.

American Buildings Co. Honored for Work in Eufaula Community

Article-American Buildings Co. Honored for Work in Eufaula Community

American Buildings Co. (ABC), a Eufaula, Ala.-based manufacturer and supplier of pre-engineered metal-building systems, was recently honored by City of Eufaula officials for its employees’ hard work and devotion to improve local park conditions. During a March ceremony, the renovated pavilion in Creek Town Park was dedicated to ABC and those employees who assisted.
 
As part of a 40-year practice of avoiding worker lay-offs, Nucor Corp., ABC’s parent company, puts employees to work within the community when plant workload decreases. The most recent project in Eufaula included the renovation of the picnic pavilion, the refurbishment eight dugouts, and the construction of eight soccer goals for Creek Town Park.
 
In addition to the park improvements, ABC employees have repaired dumpsters, picked up litter, and constructed picnic tables, work tables and benches for the city and its residents. With ABC’s help refurbishing the dumpsters, the city saved more than $85,000.
 
ABC has pioneered the design, manufacture and delivery of metal buildings and roofing systems for more than 50 years. The company has more than 800 authorized builders and manufacturing centers nationwide.

 
Employees of American Buildings Co. renovated the picnic pavilion at Creek Town Park in Eufaula, Ala.

Related Articles:

American Buildings Co. and Supervisor Receive Patriotic Employer Award

American Buildings Co. Announces Employee Promotion, New Hire

American Buildings Co. Receives IAS Certification

Storage Space Estimator and Online Reservations System

Article-Storage Space Estimator and Online Reservations System

The Storage Space Estimator and Online Reservations System is an interactive tool that allows visitors to the website to drag and drop icons of items they plan to store, by room type, into a virtual storage space.

The Moishe’s Storage Space Estimator calibrates the cubic feet of the items, suggests an optimal-sized storage space, and offers customers a price quote. Customers can then reserve units online, schedule a free pickup and upload the pictures of their goods for future inventory management.

The initial launch of Moishe’s Storage Space Estimator serves Moishe’s Self Storage customers. Moishe’s has more than 3 million square feet of storage space in New York and Chicago. The online system will soon be expanded to serve Moishe’s Mobile Storage customers across the United States.

Related Articles:

The Internet as the Best Self-Storage Storefront: Online Payments, Rentals and Account Management

Online Reservation System for Self-Storage Independents

Building and Enhancing a Self-Storage Website: Factors to Consider

Self-Storage Talk: Online Rentals

Cell-Phone Tower Approved for Brentwood Self-Storage Facility

Article-Cell-Phone Tower Approved for Brentwood Self-Storage Facility

The city council in Brentwood, Calif., Tuesday approved the erection of a cell tower at a self-storage site in the TownCentre Terrace commercial park.

The AT&T wireless communications tower will be appear as a 78-foot fake pine tree. It will have nine antenna panels on the pole and expand the areas cell phone coverage.

The vote came after opposition from another local business owner who claimed the tower would hurt him financially. Donald Kurgan said in addition to being an eyesore, the six tenants in his commercial building are concerned about potential harmful health effects of the towers electromagnetic frequency transmissions. One tenant, a daycare provider, has said shell vacate the building.

City officials said AT&T has provided proof that the project meets federal regulations governing radio frequency emissions. AT& T also agreed to move the tower to the back of the property, farther from Kurgan's property.

Source:  Mercury News,  Brentwood OK's Cell Phone Tower Disguised as Tree

Related Articles:

Self-Storage as a Cell-Tower Site: Pros, Cons, Laying the 'Groundwork'

Legal Perspectives: Cell Tower Leases and Your Facility

Cell-Tower Lease Income for Storage Facilities

Self-Storage Talk: As Your Cell Tower Questions

Self-Storage Video Shows Houston Cops Using Excessive Force Against Burglary Suspect

Article-Self-Storage Video Shows Houston Cops Using Excessive Force Against Burglary Suspect

Eight Houston police officers are under investigation after video from a surveillance camera at a self-storage facility showed they used excessive force against a burglary suspect after a chase.

The incident happened in March in southwest Houston. The video was forwarded to police and the Harris County District Attorney's Office, who are investigating the incident.

One sergeant and seven officers were suspended with pay while the investigation is underway.

Source:  The Dallas Morning News,  Houston PD Suspend 8 Cops in Excessive Force Case

Related Articles:

Maryland Police Arrest Three Suspects in Self-Storage Robbery

Self-Storage Video Surveillance: Choosing a Vendor

CCTV Technology Evolves in Self-Storage

Self-Storage Talk: Security Alarms

Preventing Crime and Acts of Terrorism in Self-Storage: Using Products and Services Approved for the SAFETY Act

Article-Preventing Crime and Acts of Terrorism in Self-Storage: Using Products and Services Approved for the SAFETY Act

Theft, vandalism, graffiti, break-ins, employee safety, destruction of property, and lawsuits are all common concerns among self-storage owners and operators. Although there are many precautionary measures available and in use today, unlawful and criminal activity seems to lurk around every dark corner, pushing self-storage facilities to advance toward high-tech security.

In self-storage, security is progressing far beyond the traditional tools, gaining strength through products or services approved by the U.S. Department of Homeland Security. In fact, the Support Anti-Terrorism by Fostering Effective Technologies Act of 2002 (the SAFETY Act) even provides liability protection to promote the creation, deployment and use of anti-terrorism technology. Simply put, if your facility uses Act-approved products and services, you’re given some protection against liability in the event of malicious or criminal acts.
 
Protecting Yourself, Taking Action

You may think you’ve never experienced a terrorist attack against yourself, your property or your tenants. The truth is, if you’ve ever experienced theft, threats, violence, physical harm, vandalism, break-ins or graffiti at your facility, you may have been a victim of a terrorist act.

Under the SAFETY Act, a terrorist act is defined as any criminal activity, malicious attack, injury or harm to a person or property, including financial or personal loss. “At one time or another, you’ll inevitably run into these types of issues,” says Ray McRae, vice president of Storage Solutions, an Arizona-based self-storage provider with more than 42 locations.

As a facility operator, you have the right to defend the safety and security of your facility. This should become a natural sell and added value when you speak to tenants and prospects of the advanced security measures you provide. When it comes to protecting tenants, their property, your facility and staff, security should never be taken lightly or second-guessed.

Many storage operators claim their facilities are secure, but their measures often appear meager to trespassers, criminals and vandals looking to commit their next crime. Commonly used tools have their weaknesses: gate codes can be observed or distributed, alarms can experience false positives, video cameras are rarely monitored around the clock, and even well-lit perimeters and fences have their fallacies, such as missing links and broken light bulbs.

McRae believes in creating an environment where customers feel safe knowing their cherished belongings are protected. “Use technology when it’s affordable and proven. Then give your team members the knowledge, skills and tools to accomplish this task. Work with local law enforcement whenever possible. Most important, be committed,” he says.

Having a security system in place can aid in keeping criminals at bay, but having the right technology, products and security services can make a world of difference.
 
Using QATT Technology

Having the proven and effective technology to prevent terrorism before it happens is a key to deterring threats and mitigating risks. Self-storage owners and customers now have access to Qualified Anti-Terrorism Technology (QATT), that which is designed, developed, modified or procured for preventing, detecting, identifying or deterring acts of terrorism, or limiting the harm such acts might cause.

According to the Homeland Security and Defense Business Council, a company that implements technology designated or certified per the SAFETY Act has the right to seek immediate dismissal of civil claims if sued following an act of terrorism. It has the same right if sued for property or personal injury damages caused by failure of QATT.  

Following is a breakdown of some SAFETY Act-approved security options available to maximize a self-storage facility’s safety and security.
 
Third-Party Video Surveillance

This is one of the most impactful ways of catching criminals in the act while protecting against loss or property damage. The advancement of high-speed, broadband technology allows real-time surveillance through the Internet or “cloud computing,” at low cost of ownership. It allows third-party security providers to watch network-enabled cameras from a remote location without being seen or heard by trespassers.

Remote surveillance also gives vandals the impression they’ve penetrated your security without notice while first responders (on-site managers, police, etc.) have already received a call and been dispatched. Real-time, off-site video surveillance allows for live visual verification, the elimination of false alarms, and escalated response priorities.

Depending on your surveillance needs, a third-party monitoring service is like a “virtual guard” watching over your facility. Intervention specialists are paid to watch cameras and respond immediately to suspicious activity. Unlike self-storage managers, they have no interruptions from customers or other distractions, eliminating gaps in video monitoring.

Most third-party surveillance services provide direct access and time-stamped video snapshots of live events, which can be e-mailed to first responders while malicious or suspicious events unfold. This outweighs the post-event video-retrieval process that can be lengthy and cumbersome.

Additionally, intervention specialists don't rely on a triggered alarm to alert police that criminal activity is in progress; they give a proactive vs. after-the-fact response. The human intervention behind the technology makes the difference.

There are many benefits to converting to a video-surveillance solution through cloud computing, which allows you to view, store, protect, process, transmit and securely retrieve information from a single point of access. Internet-protocol (IP) cameras are highly recommended, as they offer maximum compatibility and enable service providers to remotely monitor large quantities of cameras. If you currently have analog cameras or CCTV, don’t despair. With minimal cost, analog can be enabled to transmit data via the Internet for real-time remote surveillance.
 
Video Hosting

Managed video hosting works hand-in-hand with remote surveillance services and allows facility operators to access live and archived video feeds through one convenient Web portal. Most storage facilities today use an on-site storage device such as a digital video recorder (DVR). However, DVRs can experience reliability issues or even be stolen by criminals wanting to cover their tracks.

With video hosting, your footage is stored safely and securely off site. This protects crucial evidence from being accidentally deleted, erased or removed. This service also allows you to log in to one interface or Web browser from your computer, laptop or cell phone while having simultaneous access to multiple videos from any Internet connection.

Although most cameras can be accessed directly, there are limitations for out-of-date security systems, networks or data-storage devices. For example, if there’s more than one person accessing a camera, the video quality deteriorates or the connection drops off. The user experience is directly related and limited to the user’s Internet connection. Unless you have an in-house data center with abundant upload bandwidth, your site can only support one remote user at a time due to the size of video data.

Video-hosting providers have solved the problem by routing the data through secure data centers (hosting the video online), allowing multiple users simultaneous access via the Internet, with no degradation of quality. Ideally, this service works best for customers managing multiple cameras at multiple locations, but it’s also cost-effective for owners of a single facility. You have 24/7 access to your live or archived video, with the flexibility to choose how many days of archived video you store.
 
The Benefits

Now that we’ve analyzed the security options and weighed the industry standards, let’s outline some of the benefits of choosing products and services approved for the SAFETY Act:

  • Low cost of ownership―no DVRs, expensive monitoring equipment or software upgrades
  • 24/7 remote camera access of multiple locations from one login, anywhere, any time 
  • Human intervention specialist who can catch criminals in the act 
  • First responders receive actionable intelligence
  • Proactive vs. after-the-fact investigation 
  • Decreased loss and mitigated risk
  • Lawsuit liability protection

Investment decisions are about doing what’s best for your company and, ultimately, your customers, so choosing the right security system shouldn’t have you caught between a rock and a hard place. Choose to advance to a more robust security system that positively impacts your bottom line. Remember, vendors that display the SAFETY Act designation logo offer products and services approved as QATT, providing proven effectiveness and levels of liability protection to users.
 
Jason Benedict is the marketing manager for Iveda Solutions, a subsidiary of Iveda Corp., a provider of online security technology including video hosting and real-time video-surveillance services. Iveda was awarded the SAFETY Act designation by the U.S. Department of Homeland Security as a Qualified Anti-Terrorism Technology provider. For information, call 800.385.8616; visit www.ivedasolutions.com.

Related Articles:

Tackling Self-Storage Security Installation: What Facility Operators Should Know

Self-Storage Video Surveillance: Choosing a Vendor

Creating the ‘Illusion’ of Self-Storage Security

Self-Storage Talk: Security Alarms

Cutting Edge Storage of Centennial, CO, Donates to For the Love of Grace

Article-Cutting Edge Storage of Centennial, CO, Donates to For the Love of Grace

Cutting Edge Storage of Centennial, Colo., will celebrate its grand opening next month, donating a percentage of collected rent and $1,500 in cash to For the Love of Grace, a grassroots, non-profit charity dedicated to helping families with hospitalized children. For the first week that the storage facility is open, it will donate 20 percent of each tenant’s first month of rent to the charity. In addition, it will hide a $1,500 check for the charity in an empty unit. That donation will be made in the name of whoever rents that space.

For the Love of Grace aims to alleviate some of the financial burden families struggle with while their children are ill, helping them pay debt incurred by the cost of medical treatment and providing emotional support. It currently works with the social-work department at The Children’s Hospital in Denver. 

Located at 7059 S. Kenton St., Cutting Edge Storage includes video surveillance, digital gate systems, temperature-controlled units and other modern features. When planning the property, the owners took care to build a facility that would blend in with the community, including landscaping, complementary color selection and architectural design.   Cutting Edge Self Storage owns or operates 15 self-storage facilities in five states.

Related Articles:

Westy Self Storage Art Show Benefits Local Children's Hospital

Texas Self Storage Association Raises $33K for Shriners Childrens Hospital

O'Neil Software Supports OC Ronald McDonald House