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Self-Storage Performance Trends Nationwide: Occupancy, Concessions and Development

Article-Self-Storage Performance Trends Nationwide: Occupancy, Concessions and Development

Despite a contraction in self-storage development activity, declining discretionary incomes and the soft, single-family housing market will continue to weigh on self-storage demand. Occupancy levels at self-storage properties are trending lower as job losses and falling home values encourage households to save more and avoid unnecessary expenditures.

In an attempt to mitigate occupancy decreases, owners have cut rents, causing revenue to decline. Newer assets built during the market peak in once high-growth areas are suffering the most from weak demand, with some markets operating at occupancy levels of 100 basis points below the national average (the low 70 percent range).

Additionally, it may take two or more quarters to determine whether aggressive leasing incentives and rent reductions will be enough to jumpstart tenant demand. Properties in close-in commercial and residential areas are expected to perform better in the short term. When the recovery gets under way, centrally located assets near established neighborhoods will likely benefit from more stable housing conditions and small businesses seeking additional space for expansion.
 
Development Decline in West to Offset Weaker Demand

Approximately 1.9 million square feet of new self-storage space will be added in the West this year, down from 4.4 million square feet in 2008. More conservative capital markets and soft operating conditions will restrain construction activity through 2010.

The planning pipeline contains 7.4 million square feet, a decrease from 12 million square feet just six months ago. The decline in development activity may help offset weaker demand. Additional inventory and a drop in housing-related self-storage demand have caused occupancy to trend lower during the past year.

As of the second quarter 2009, regional occupancy of 83.1 percent was down 490 basis points year-to-date, and down 680 basis points from the rate recorded in the second quarter of 2008. In response to declining occupancy levels, owners have trimmed rents by almost 2 percent since December 2008 to $1.14 per square foot. Significant construction activity over the last few years and a weak housing market have pushed occupancy in the Inland Empire of California to the low 70 percent range, the lowest rate in the region.

Investment activity remains limited due to a tighter lending environment and expectations for weaker operations in the near term. Transaction velocity has dropped 37 percent during the past 12 months, though it has plummeted 62 percent over the last two quarters when compared to the same period in 2008.

In the past year, properties have sold at a median price of $71 per square foot, a decrease of 4 percent. Cap rates average between the high 7 percent to mid 8 percent range for higher-quality assets, up about 75 basis points year over year, and will continue to increase due to soft economic conditions.
 
South-Central Transaction Velocity Remains Relatively Stable

In 2009, approximately 580,000 square feet of self-storage space came online in the south-central region, down from the delivery of 830,000 square feet in 2008. About 280,000 square feet was added in the Houston metro area, which has fared better than most markets during the recession due to the presence of companies tied to energy-related firms. The planning pipeline for the south-central region contains roughly 1.4 million square feet, compared with 1.8 million square feet in early 2009.

The average rent for self-storage space is $0.72 per square foot, unchanged over the last year. Occupancy levels, meanwhile, have declined steadily since the second quarter of 2008, despite limited new inventory. As of the second quarter 2009, the average occupancy rate was 85.2 percent, down 380 basis points year over year and 330 basis points lower than year-end 2008.

The New Orleans metro has recorded the greatest loss in occupancy, falling 1,000 basis points during the past 12 months to the high 70 percent range. The drop is the result of economic challenges and weak residential-related demand.

Transaction velocity has slowed approximately 10 percent over the last year, though activity remained steady during the first half of 2009. Despite more consistent market velocity, prices have fallen 36 percent year over year to $37 per square foot. Cap rates have pushed up about 100 basis points in that time, in the low 9 percent range, and will continue to rise over the next 12 months due to expectations for softer market conditions.
 
Southeast Occupancy Rates Drop

The Southeast was expected to receive approximately 2.3 million square feet of new self-storage inventory in 2009, compared with 2.4 million square feet in 2008. Nearly one-third of the space was added in the Charlotte, N.C., metro area, which currently has more space per capita than the national average. Vacancy will continue to trend higher in the metro over the next 12 months as the new space is absorbed.

The regional planning pipeline contains 2.9 million square feet of self-storage product, down from 5.3 million square feet at the beginning of 2009. Ongoing additions to inventory and a decline in demand related to the recession have pushed occupancy lower. As of the second quarter, regional occupancy was 81.9 percent, a decline of 580 basis points from one year earlier.

Asking rents, meanwhile, were $0.84 per square foot, down 2.6 percent during the same stretch. The Florida markets have recorded the greatest losses in occupancy, driven by troubled housing markets and job cuts. In Jacksonville, occupancy fell from the high 80 percent range in the second quarter of last year to the low 70 percent range in the second quarter of 2009, while asking rents declined by 8.3 percent, the largest decrease in the region.

Investment activity slowed by 42 percent over the last 12 months, compared with an acceleration of about 50 percent in the previous year. Concerns over the housing market and its impact on the local economies have caused investors to limit acquisition activity and seek price discounts.

The median price has declined 29 percent to $45 per square foot during the past 12 months. Cap rates in the region have averaged in the mid to high 8 percent range in the last year, although yields in some recent transactions have been in the 9 percent range.

Moving into 2010, transaction velocity will likely stay constrained through the first half of the year, as investors continue to take a wait-and-see approach to the near-term direction of the market.

Investment activity will center on smaller, stabilized assets in strong locations nationwide. Properties under $3 million that have positive cash flow and local financing available will garner the most interest. Cap rates, though difficult to discern due to limited activity, average in the 8 percent range for class-A properties, while class-B properties are trading at 9 percent and above.

Initial yields in both classes are up about 25 basis points to 50 over the last six months. Cap rates will continue to rise in 2010 as buyers underwrite for higher vacancy rates and increased concessions.
 
Rents Expected to Decline in the Northeast

Developers were expected to add about 625,000 square feet of new self-storage space to the Northeast in 2009, down from 1.5 million square feet in 2008. Over the past five years, completions have averaged 1.5 million square feet annually. Three projects were brought online in Brooklyn, N.Y., totaling about 160,000 square feet. The planning pipeline for the Northeast contains approximately 2.2 million square feet, a decrease from 5.3 million square feet six months ago.

Despite a significant decline in new inventory, waning demand related to job losses, along with a weaker single-family housing market, eased regional occupancy to 86 percent in the second quarter. The Buffalo, N.Y., metro area currently has the lowest occupancy rate in the region in the high 60 percent range, while Providence, R.I., has the highest occupancy rate, in the high 80 percent range.

The average asking rent in the Northeast is $1.04 per square foot, down 1.6 percent year over year. Soft housing and employment-generated demand will further drive down rents through year end.
Transaction velocity has declined 29 percent over the past year, with the median price falling 5.9 percent to $64 per square foot, as of the third quarter.

Additional price drops are expected as buyers underwrite deals for greater use of concessions and lower occupancy levels. Cap rates currently average in the high-8 percent to low-9 percent range, up about 50 basis points from one year ago, and will continue to tick higher due to investors’ expectations for increased near-term risk.
 
Greg Wendelken is the national director of the National Self-Storage Group of Marcus & Millichap Real Estate Investment Services in Seattle. To reach him, call 206.826.5700; e-mail [email protected].

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Early-Bird Rates Expire Friday for the Inside Self-Storage World Expo, Las Vegas

Article-Early-Bird Rates Expire Friday for the Inside Self-Storage World Expo, Las Vegas

The early-bird discount registration rates for the Inside Self-Storage World Expo in Las Vegas, the self-storage industry’s largest conference and tradeshow, expire on Friday, Jan. 8. With the discount, attendees will save $300 on the Premium Package, $150 on the Education Package, $25 on the Expo-Hall Package,  and up to $200 on each of the show’s four add-on intensive workshops. The ISS Expo will take place at the Paris Hotel & Resort, March 1-3.

The Education Package includes access to 36 educational seminars, the exhibit hall, and five networking events. Add-on workshops cover the critical areas of self-storage marketing, legal issues, day-to-day facility management and development. The show’s exhibit hall will feature 150 of the self-storage industry’s top suppliers representing a highly diverse range of products and services.

Created for self-storage industry owners, managers, developers, investors and suppliers, the ISS Expo comprises three days of educational seminars, product and service exhibits, and networking opportunities. The event focuses on strategies for generating revenue and perfecting business branding in a demanding economic environment.

To learn more and take advantage of early-bird registration rates, visit www.insideselfstorageworldexpo.com.

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ISS Blog

The Art of Starting Threads on Self-Storage Talk

Article-The Art of Starting Threads on Self-Storage Talk

If you want good response to a thread you start on Self-Storage Talk, the online forum for Inside Self-Storage, trust me: It’s all about the thread title.

You could have an incredibly urgent question, a prescient observation or a hilarious anecdote, but if the thread title isn’t good, fewer users will want to read it, and the conversation won’t go very far.
To illustrate the fine art of thread-starting, here’s an example of a recent title I really like: Hey man, whatcha doing with those bolt cutters? This provocative and humorous title, written by forum member geraldine1051, is one of the best I’ve seen on the forum in some time. The thread is receiving good response, even though it was started over the holidays, and here’s why:

The title resonates with the industry audience. The word “bolt cutters” gets the attention of any person in and around a storage facility—tenant or employees. Though the user could have started the thread with these words, it worked better to work them into a casual (and funny) sentence. Of course, the thread contains a great story for the Tales From the Trenches forum.

It’s implicative but not explicit. Unlike dry newspaper headlines that try to sum up a story in a few words, the best thread titles are a bit mysterious—as in, the readers are fairly certain what you’re talking about but not entirely sure. That’s what makes them want to click. On the other hand, a thread titled “One question I have is ...” might be too vague.

It’s conversational. The forum is a laid-back place, and I’d say storage industry people are a generally laid-back audience. However, Geraldine’s conversational thread is still understandable and free of typos or errors (with the intentionally misspelled “whatcha,” of course.)

If being clever or cute isn’t your forte, be direct. Some of the audience is seemingly mid-crisis when posting (i.e. “HELP!! Hostile tenant banging on my window!!). Those titles probably will get good responses. But most of us aren’t begging for assistance all the time, so here’s a tip for being direct: Use a verb or verb form as the first word in your thread title. Examples: “Getting pests out of units,” “Making more money this quarter,” “Improve the Website.”

Good thread titles engage the community in whatever topics are important to you. Perhaps I should take my own advice because I’ve written my share of lousy thread titles that broke several of these rules all at once.

Lastly, if these tips mean absolutely nothing to you because you’re not a member of the forum, fill this aching void in your life by immediately registering for Self-Storage Talk.  See you there!

Tax Case Relating to Self-Storage Value Concludes in Pennsylvania

Article-Tax Case Relating to Self-Storage Value Concludes in Pennsylvania

In a recent legal case brought before the Commonwealth Court of Pennsylvania, the board decided certain Guardian Self Storage facilities were correctly valued for real estate tax purposes based on actual financial results from the property. The trial court found the properties were optimally managed and a buyer could not reasonably expect to improve the financial performance.
 
In the case of Guardian Self Storage WD v. Board of Property Assessment Appeals & Review, No. 119 C.D. 2009, the court held that the facility’s actual performance is what a buyer in the marketplace could expect. The Commonwealth Court rejected the claim that the value amounted to a value-in-use and said it was instead a value-in-exchange.
 
Source: Mondaq News Alerts, United States: Self-Storage Facilities Correctly Valued

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PODS Expands With More Than 250 New Job Opportunities

Article-PODS Expands With More Than 250 New Job Opportunities

Portable On Demand Storage (PODS), a moving and storage company that provides portable-storage containers, plans to hire 255 customer and call center representatives at its corporate headquarters in Florida and in cities across the United States and Canada.

The company experiencing steady corporate growth with its moving and storage solution and plans to hire 30 to 45 new employees each month between now and May 2010. 

“PODS actually grew in an industry that has been down the last couple years and we’re thrilled to be in the position to add staff,” says Lisa Goettel, senior vice president of PODS’ human resources division. “We strive to offer outstanding benefits, training and growth programs to attract the best possible candidates.”

“We attribute our customer appeal to the unique flexibility we offer business and residential customers,” adds CEO Thomas A. Ryan, Jr. “We deliver a PODS container, the customer packs at his leisure and either keeps the container onsite, stores it at a PODS secure storage center, or we’ll move it pretty much anywhere across the country, even to Canada.”

Interested job applicants can learn more about job opportunities by visiting www.pods.com/careeropportunities.asp.

Founded in 1998, PODS currently provides service to a population of more than 239 million consumers, and moving and storage services in 48 U.S. states, Australia and Canada. To date, the company has completed more than 200,000 long-distance relocations, exceeded one million deliveries and has nearly 140,000 PODS containers in service.

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Opentech Presents Free Webinar, Participates in Inside Self-Storage World Expo

Article-Opentech Presents Free Webinar, Participates in Inside Self-Storage World Expo

On Jan. 27, executives from OpenTech Alliance Inc., the producer of INSOMNIAC self-storage kiosks, will present a free, live webinar titled, “The 'All Calls' Strategy: Why This Model Makes Business Sense Today.” Cynthia Abraham and Larry Rolando, vice presidents, will address ways to effectively handle incoming calls at a self-storage business to maximize rentals. The event will take place at 1 p.m. ET.
 
Recent advances in phone technology, software connectivity, call-center applications and real-time information access via the Internet have made it feasible for self-storage callers to be effectively serviced by remote agents. This “all calls” strategy has been proven effective by some of the leading self-storage operators and demonstrated benefits for even the smallest businesses. The OpenTech webinar will cover:

  • Determining a manager’s skill set and responsibilities
  • Optimizing manager efficiency
  • Enabling remote agents to be successful
  • Improving customer satisfaction
  • Staffing analysis/cost justification 

OpenTech will also be participating at the Inside Self-Storage World Expo in Las Vegas, March 1-3, as both exhibitor and presenter. The company will take part in the new Technology Marketplace on March 2, which allows attendees to explore the industry’s latest software, security equipment, kiosks and more. Experts will be present to demo products and answer questions. In addition, OpenTech President and CEO Robert Chiti will present a roundtable discussion titled, “Creating an Automated Self-Storage Facility: Kiosks and More.” The company will be found in booth #326 of the ISS exhibit hall.
 
For expo details and to register, visit www.insideselfstorageworldexpo.com. To register for OpenTech’s free webinar, visit Ministoragemessenger.com/webinar.

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Safestore Self Storage Survey Shows People Regret Tossed Items

Article-Safestore Self Storage Survey Shows People Regret Tossed Items

Half of the Great Britain population regrets throwing away old clothes, photographs and other family memorabilia due to lack of space, according to an online survey conducted by self-storage company Safestore.
 
Disposing of personal belongings doesn't appear to faze those in East England (44 percent), the Midlands (49 percent) or London (41 percent); whereas those in Scotland (55 percent), Wales (52 percent) and North England (53 percent) are much more sentimental and expressed regret about not keeping certain personal belongings. Safestore's survey found the items people most wish they had kept include old computer-game consoles, clothing and accessories, furniture, photographs, wedding dresses, sports equipment, musical instruments, old coins, Persian rugs and old school books.
 

Percentage of Great Britain Residents Who Regret Disposing of Personal Belongings
London41%
East England44%
The Midlands49%
Wales52%
North England53%
Scotland55%

"We were surprised to find that so many Londoners appear to have no qualms about disposing of everything from old photos and wedding dresses to family memorabilia and heirlooms, many of which will be irreplaceable,” said Neil Riding, chief operating officer. “But as with many capital cities, properties tend to be smaller and consequently people have less space to store their belongings.
 
Safestore has more than 90 self-storage facilities across Great Britain, with recent store openings in Cardiff, Clapham, Ipswich and Leicester. The company plans to open six more facilities over the next 18 months.
 
Source: The Move Channel, Personal effects get the heave-ho

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Self-Storage Veteran Launches Charity: Wounded Warrior Outdoors

Article-Self-Storage Veteran Launches Charity: Wounded Warrior Outdoors

Self-storage building supplier Ron Raboud found a way to combine his love of hunting with a way to help repay injured war veterans. Wounded Warrior Outdoors Inc. provides hunting opportunities to military members who have been hurt in the course of duty.
 
An avid outdoorsman, Raboud has been hunting in the game-rich area of South-Central British Columbia for more than 20 years. “I never lose my desire to make several trips to this area every year,” says Raboud, CEO of The Rabco Corp., which provides pre-engineered metal buildings for the self-storage industry. His early-May trips always include a high-country mule deer hunt as well as a spring bear hunt.

About nine years ago, Raboud and Dave Wabnegger, owner of Otter Lake Guide Outfitters in Princeton, British Columbia, began donating one spot in their group’s annual hunt to a “special” hunter, often a youth with a life-altering or terminal illness. In 2009, the hunters decided to include a military veteran who had been wounded in battle.

U.S. Marine Blaine Scott was injured in 2006 when his light-armored vehicle was blown up by an improvised explosive device. He suffered severe burns and a shattered ankle, and endured 18 months of reconstructive surgeries and rehab. Despite his injuries, Scott joined Raboud’s group for its spring bear hunt. “Blaine displayed a tremendous attitude, infectious personality and tremendous work ethic,” Raboud says.
    U.S. Marine Blaine Scott in Iraq.

 
A New Cause Is Born

The experience was so satisfying for Raboud, Scott and the group’s other members that they decided to create the non-profit charitable organization, Wounded Warrior Outdoors Inc., to provide hunting opportunities to wounded U.S. and Canadian veterans.

“My motivation to found and pursue this organization is two-fold,” Raboud says. “I want to honor our wounded military veterans as well as the memories of my parents. My dad was a wounded World War II veteran. I can’t think of a more fitting way to honor them both.” 

Troy Bix, publisher of Inside Self-Storage, a provider of self-storage publications, tradeshows, education and online forums, will serve on the group’s board of directors. “My heart really goes out to this foundation because my son is in the U.S. Air Force and on his fifth deployment,” Bix says. “Being involved personally with an organization that gives back to U.S. and Canadian soldiers is really important to me.” 
   
Choosing Participants

Raboud’s first-year goal is to provide hunting opportunities for 18 veterans. He has secured dates for three hunts in May 2010, with six veterans and three guides attending each. Expenses to be covered for each veteran include airfare, ground transportation, a hunting license, a species tag and other fees, food, and lodging. Taxidermy services will also be available.

Raboud is actively seeking donations to cover the veterans’ costs. Wounded Warrior Outdoors has a pending application for 501(C)(3) status that, once approved, will make all contributions tax-deductible.

To find the right candidates, Raboud is working with the patient-advocate representative at three U.S. military hospitals: Brooke Army Medical Center, Walter Reed Army Medical Center and Bethesda Naval Hospital. “We will also accept applications for consideration from any U.S. or Canadian military veteran wounded in the line of duty while serving either country in armed conflict of war,” he adds.

Veterans must apply for consideration. Once service dates are verified, a committee comprised of professional and medical personnel will review the applications and make their selection.

Raboud hopes Wounded Warrior Outdoors Inc. will be able to sponsor hunts every year. “No matter how large our donations of time and money may be, they pale in comparison to the donations our veterans have made to preserve our freedom,” he says. 

To Make a Donation

Send checks to:

Wounded Warrior Outdoors Inc.
c/o First National Bank of Mt. Dora
P.O. Box 95
Mt. Dora, FL 32756-0095 

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Determining Self-Storage Facility Value: Understanding Income, Expenses and Cap Rates

Article-Determining Self-Storage Facility Value: Understanding Income, Expenses and Cap Rates

You may be wondering how to put a value on your self-storage facility and if recent events in the financial markets have affected what your property is worth. Perhaps you’re considering selling or refinancing, or simply want to know the value for estate-planning purposes. Regardless of the reason, the methodology of determining your property’s value is the same.

The first concept to understand is value is based on cash flow, not on how much you paid for the property, how long you’ve owned it or how much it cost to build. Hopefully, your property is worth more today than it was when you bought or built it, but time alone doesn’t cause income property to appreciate. There are only two factors that affect property value: net operating income (NOI) and the capitalization rate (cap rate). NOI is calculated the same way now as it has always been, but recent turmoil in the financial markets and economy have pushed cap rates higher.

NOI is the money left after all operating expenses are paid, excluding debt service and depreciation. The accompanying charts show a typical self-storage facility’s unit mix and rents. You can see that monthly potential rent flows into annual potential rent, to which is added other income and from which is subtracted economic vacancy. The resulting figure is effective gross income (EGI). Operating expenses are subtracted from EGI resulting in NOI.

It’s important that NOI be calculated for all self-storage facilities using industry-standard parameters for other income and operating expenses. The hypothetical example displayed in the charts uses those industry standards.

 

 

Calculating Income

Income is an easy figure for an owner to determine and a lender or buyer to verify. There’s seldom a difference of opinion regarding income―it’s simply the amount of money deposited in the bank. One must assume an owner is doing all he can to maximize income. This means rents are as high as possible and in line with competition. It also means the facility is managed, advertised and marketed adequately and occupancy is as high as it can be given the market.

It’s important to note that incomes from properties of the same size and in the same market area, may not be the same. This is because income is limited by the average unit size of a particular facility. Two properties of the same square footage, occupancy and rents may have different unit mixes. These two properties would generate different incomes and have different values.

Everything else being equal, a 90 percent occupied, 50,000-square-foot property with 600 units and an average unit size of 83.33 square feet will be worth more than a 90 percent occupied, 50,000-square-foot property with 500 units with an average unit size of 100 square feet. This is because smaller units generate higher rent per foot and correspondingly higher sales prices per square foot at the same cap rate. Sales comparables report price per square foot but not average unit size. As a result, it could be incorrect to estimate property value by simply using the price per foot of recent sales. 

Understanding Operating Expenses

The other component of NOI is operating expenses. Unlike income, there can be a difference of opinion regarding expenses. You may employ a professional management company or have a maintenance reserve account. You may pay salaries for full- or part-time employees or have inadequate insurance coverage. Real estate taxes may increase substantially when a property sells. Buyers estimate that increase, but it’s irrelevant to you unless you’re selling.

For the reasons cited above, the potential exists for different NOI calculations on the same property. This is why industry standards are used to confirm expenses are in line.

Cap Rates Fluctuate

After a property’s NOI is calculated, the appropriate cap rate must be applied. Several factors are considered when selecting a cap rate, which can be adjusted lower or higher depending on the age and quality of the property and market characteristics. A larger, newer property constructed of masonry with a longer remaining economic life, state-of-the-art security system and in a growing area would command a better (lower) cap rate than an older, metal property in a market that’s not growing.

This article was written at a time of great uncertainty in real estate lending. Lenders have tightened their parameters or withdrawn from the market entirely. This makes financing difficult and more expensive to obtain. The cost of financing is material to property value because, ultimately, the reason properties are bought is for their after-debt-service cash flow. Higher financing costs push cap rates up to maintain acceptable cash flow. The accompanying charts use the NOI from a hypothetical property to show how a 200 basis point increase in rate can affect value by almost $2 million.

The real estate market has changed dramatically in the past two years, affecting the value of all property types, not just self-storage. Owners must be aware of these changes and their impact on value if they are going to actually going to accomplish what they set out to do.
 
Bill Alter, a real estate broker, has been a self-storage sales specialist for 24 years with the firm Rein & Grossoehme Commercial Real Estate in Phoenix. To reach him, call 602.315.0771.

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Sovran Self Storage Announces Quarterly Stock Dividend

Article-Sovran Self Storage Announces Quarterly Stock Dividend

Self-storage real estate investment trust Sovran Self Storage Inc. today announced a quarterly dividend $.45 per share of common stock. The company’s annualized dividend is $1.80 per share which, based on today’s share price, equates to an annual rate of approximately 5 percent. The dividend will be paid on Jan. 26 to shareholders of record on Jan. 14.
 
Sovran, which acquires and manages self-storage facilities, operates 381 properties in 24 states under the name Uncle Bob's Self Storage.
 
Source: Business Wire via Yahoo! Finance, Sovran Self Storage, Inc. Announces Dividend On Common Stock

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