XPS Solutions, a provider of outsourced technology solutions for the self-storage industry, has partnered with StoreLocal, a cooperative created by independent self-storage operators to offer member benefits with economies of scale, to provide coop members with call-center services, according to a press release. The XPS call-center platform integrates with an operator’s self-storage management-software system.
“XPS sees this as a natural fit for our two organizations,” said Mike Roberts, executive vice president of business development and operations for XPS. “StoreLocal adds value for their members through technology and industry expertise to help independent operators compete with the [real estate investment trusts]. The XPS Solutions technology platform is a perfect fit to support these operators.”
“The [StoreLocal Partner Relations Committee] ultimately went with XPS because of their state-of-the-art call-center facility, as well as their reputation for exemplary customer service,” said Travis Morrow, committee chair and president of National Self Storage (NSS), a Tucson, Ariz.-based storage operator and developer. “We are pleased to be adding a call center to the list of StoreLocal partnerships.”
Morrow also serves on the StoreLocal board. NSS has developed, owned and operated self-storage facilities for more than 40 years. It currently operates 11 properties in Arizona, California, New Mexico, Texas and Utah.
StoreLocal leverages the combined strength of its membership for services such as customer acquisition, financing, marketing and technology. The coop also owns online self-storage directories StorageFront.com and SelfStorageHounds.com. Its total membership includes more than 700 self-storage facilities through 21 founding-member companies.
XPS provides digital call recording, lead tracking, Web-chat support, search engine optimization services, Web hosting and data analysis for the self-storage industry. It also offers an electronic gift-card program, an outbound follow-up tool and MyStorePal, a downloadable app designed for self-storage tenant use. The company’s headquarters in Richardson, Texas, serves as a sales and support center for thousands of independent sites.
