PhoneSmart, which offers sales solutions to the self-storage industry via its training, call center, and secret-shopping and lead-generation services, created a new sales-training technique: the role-play helpline. Users call the helpline to practice selling in different challenging scenarios with PhoneSmart sales reps.
To meet the growing needs of Spanish-speaking self-storage users, PhoneSmart also added a Spanish call-group option for its call-center clients. Incoming calls for facilities at which Spanish is the predominant language will ring straight to bilingual sales reps. For more information, call 866.639.1715; e-mail [email protected].
