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4 Key Areas of Assessment for Purchasing an Existing Self-Storage Property

Article-4 Key Areas of Assessment for Purchasing an Existing Self-Storage Property

So you have an opportunity to purchase an existing self-storage facility. You need a checklist of what to look for, and what to look out for in your purchase decision. With so much riding on this important choice, its easy to overlook some of the critical points on which you should focus. To ensure you cover all your bases, try breaking down the assessment into these four key areas: financial statements, site inspection, management team and location metrics. (Note: This article assumes the buyer will be represented by independent advisors during the purchase and final acquisition of any self-storage site.)

Financial Statements

First, youll want to obtain the past three years of federal tax returns for the property. You should also obtain internal reports such as a current rent roll, rate and occupancy report, the unit listing, and the unit-mix reports.

Examine the income numbers to see what amounts are actually coming from the rental of self-storage units vs. other facility revenue such as truck rental or the sale of boxes and locks. Break out the rental income and compare it to a rent roll. For discussion purposes, let's say our target property has 350 units and brings in a total of $375,000 annually. Roughly $360,000 is generated from rental income, with the sale of boxes and locks making up the remainder.

You should be able to tie into the income numbers with a current rent roll and feel confident about the income stream. After all, that stream is what youre really purchasing. If you can't tie into these numbers, dig deeper so you can understand exactly whats going on financially at the store.

Next examine, on a cash basis, what it costs each year to operate the facility. Management salary, insurance, property taxes, utilities and maintenance are the big items. Does anything stand out? Are the total operating-expense numbers between 25 percent and 35 percent of net rental income? If they're above 35 percent, you need to determine why. Has the owner neglected to increase rental rates? Did property taxes increase? Was there an unusually large maintenance expense? You need to understand these numbers as well.

Finally, look at the income and expense trends over the past three years. If the store is newer, perhaps its still in lease-up and a large income increase is expected. If its an older store, the annual rental increases are smaller.

Obtain the current tax value on the property from the local taxing authority. If the owner has an appraisal, thats helpful as well. Check for any property-tax surprises coming down the road or any special assessments. Remember, youre buying an income stream. You want to maximize potential income items while minimizing any future surprises in terms of operating expense.

Site Inspection

First, drive by the self-storage facility to get an overall curb appeal feel for the store. Next,  visit the store and look for more detail on the physical layout. Sometimes I mystery shop the store, and sometimes I directly inspect as a potential future owner. My list includes, but is not limited to:

  • How old is the store?
  • How many owners does it have?
  • Are the drives in good shape, or are there many cracks with broken asphalt or concrete?
  • How do the doors look? Are they warped, discolored and non-operational? Do the latches need replacing?
  • How many damaged or discolored columns are there?
  • What type of roof system does the facility have? Is it standing-seam or something else? How old is it?
  • What does the office look like? Is it clean and neat?
  • How does the landscaping and exterior signage look?
  • Does the facility have a CCTV system and a modern gate system?

For the most part, the above items are cosmetic in nature. They can sometimes be corrected with only minor effort and cost. My caveat is if there are too many deferred maintenance items, the costs can escalate rapidly, and the store may be one to simply avoid purchasing.

Management Team

Youll want to meet the key operating personnel of the store. This is normally the manager and possibly a weekend-relief person. Your goal is to retain good employees. Make sure you understand how important the managers are to the success of the existing operation.

Are they involved in the local community? Have they been managers for a number of years with good occupancy and revenue numbers or less than stellar? If the managers are great, you need to make sure they continue in your employment during the change in ownership. The loss of a key employee through a change in ownership can result in a dramatic decrease in occupancy and revenue.

Location Metrics

You need to understand the location metrics of a self-storage store, since its virtually impossible to change. There are several items that really cant be corrected, such as if the store was built on a flood plain, has environmental issues, lacks expansion possibilities, has limited visibility from the major thoroughfare, has poor layout and design, or deteriorating demographics and excessive competition in the area. These are deal-killers, the types of items money cannot fix.

Finally, note if the potential acquisition target is in your existing market area. You need to have some additional pricing leeway in consolidating a competitor in your market.

Go or No Go

No-go items are the things you cannot fix, for example, a store thats built in a flood-prone area, or the layout is such that it would be inconsistent with achieving a healthy future return. Pass on these potential acquisition targets.

Go items with corrections are those you can fix with some effort and expertise. These may include minor store renovations or cleaning, improving the marketing, and making a manager change. Of course, give some additional leeway if youre acquiring a competitor in your existing market.

Time for a final gut check. Youll probably never see the perfect store available for purchase, so try to be the best informed buyer you can be, and exclude the stores that have obvious no-go items or too much deferred maintenance. If the acquisition target is in the gray area, its probably worth skipping as well. Only when you feel confident in your analysis that you have minimized the downside risk of acquisition should you move forward with your purchase decision. The best of luck to you!

Jeffrey Turnbull is president of Kodiak Mini Storage LLC. He has been involved in the self-storage business as a developer, owner and operator for more than 17 years. He currently owns two stores in the Charlotte, N.C., market. Hes a licensed attorney in North Carolina, a licensed real estate broker in North and South Carolina, and a past president of the North Carolina Self Storage Association. Hes also a frequent contributor to Inside Self-Storage and a speaker on various self-storage industry issues. He can be reached at [email protected] .

ISS Blog

Feeling the Love in Self-Storage

Article-Feeling the Love in Self-Storage

Every time we turn around, it seems someone in the press is loving all over the self-storage industry. Last week it was David Ferrell, writing for the Orange County Register. The first installment in his two-part article, "Self-storage industry keeps on keeping," summarized the business as "one of the remarkable stories of American commerce." It included interviews with several industry shakers who spread their own breed of self-storage love via knowledge and useful resources. See if you recognize these folks:

  • R. Christian Sonne, the executive managing director of the Self Storage Industry Group of Cushman & Wakefield, which offers facility valuations, industry analyses and investor surveys. Sonne is a regular contributor to ISS magazine and a scheduled speaker of the upcoming Inside Self-Storage World Expo in Las Vegas. His most recent article, "The Self-Storage Appraisal Process: Understanding Valuation Approaches Used Today," addresses three primary valuation approaches that have evolved to help determine facility value. His expo seminar taking place on April 3 will teach self-storage owners how they can benefit from the performance guidance of the industry real estate investment trusts as well as how to track the performance of their own facilities. Sonne's company is also a partner of the Inside Self-Storage Store, to which it contributes an excellent series of industry performance reports available on a local, regional and national level.
     
  • Rachel Greenfield, marketing manager for SpareFoot, an online marketplace that streamlines the rental process for self-storage customers. The Austin-based company is full of energetic go-getters interested in educating the public about storage and providing useful resources for the industry including:
  • Lance Watkins, CEO and founder of Storage Outlet Self Storage, which has 15 locations throughout California. Watkins is also the conceptualizer of StorageTreasures.com, a website for self-storage auction hunters, and co-founder of Charity Storage, a national network of storage facilities that collect donations of goods to be sold at storage auctions, with the proceeds directed to various charitable organizations. That's self-storage love of another kind!

While I don't agree with all of Mr. Ferrell's observations and conclusions of our industry, I appreciate the effort he took to capture the complex and multi-faceted nature of the business. Though I suspect self-storage auctions were the primary impetus behind the piece (with the second installment devoted exclusively to the concept of self-storage treasure hunting), he assembled a more accurate account of the industry's history and status than other similar articles I've read in recent years. And he managed to call out a few notable industry personalities in the process.

As I mentioned, Sonne will be speaking at the ISS Expo, so if you're planning to join us there, you can benefit from his many years of expertise. SpareFoot will be present, exhibiting in booth 310 on the show floor; and I believe members of the StorageTreasures/Charity Storage team will also be in attendance.

Now for a sweet deal: The early-bird registration discount was extended through tomorrow, Feb. 15. After that, it's gone for good, so don't miss your chance to save $305 on the Premium Package, $155 on the Education Package, $50 on the Expo-Hall Package, and $160 on each of the shows four add-on intensive workshops. It's just a little more love for you from the team at ISS.

Enjoy the rest of your Valentine's Day, and whether or not you acknowledge the holiday, maybe you can do your part to spread some more self-storage love today. If you do, let us know about it!

Uncle Bobs Self Storage Hosts Yard-Sale Events to Benefit Homeless Animals

Article-Uncle Bobs Self Storage Hosts Yard-Sale Events to Benefit Homeless Animals

Uncle Bobs Self Storage, the operating brand of Sovran Self Storage Inc., will hold a series of yard sales beginning this weekend to raise money for homeless animals. The events will be held in conjunction with Mostly Mutts Animal Rescue & Adoption and take place at the Uncle Bobs facility at 1125 Roberts Blvd. in Kennesaw, Ga. All proceeds will benefit animal-rescue shelters in the area.

The first yard sale will run this Friday through Sunday. Subsequent events will be held Feb. 22-24 and March 1-3.

This is the first year Uncle Bobs is working with Mostly Mutts, and were thrilled to be a part of it, said Philip Wilfong, area manager for Uncle Bobs. The greater Atlanta community has always been incredibly generous and helpful, so were confident the event will be a success.

Other participating organizations include Our Pals Place, Homeless Pets Foundation, Spay/Neuter Coalition, The Sterile Feral, Road Trip Home, PAWSitive Supporters and Ferret Business of Georgia. Pet Buddies Food Pantry also will be accepting donations of unopened, unexpired, dry and canned dog and cat food during the sale events.

There are currently more than 70,000 homeless animals in the Atlanta area, said Paige ONeill, founder of Mostly Mutts. The yard sale will help provide care, vetting and homes to these animals.

Mostly Mutts is an all-volunteer nonprofit organization that provides housing and health care to adoptable animals. It has placed nearly 3,500 animals since it was founded in 2004.

Sovran is a self-storage real estate investment trust operating 443 properties in 25 states. The company has 21 Uncle Bobs facilities in the Atlanta market.

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Storage Wars Auction Buyer Purchases Self-Storage Unit Belonging to Tila Tequila

Article-Storage Wars Auction Buyer Purchases Self-Storage Unit Belonging to Tila Tequila

A professional buyer from A&Es hit reality television show Storage Wars recently purchased a self-storage unit belonging to Tila Tequila, a model and reality TV personality. The unit was up for auction last month at a Hollywood-area facility and sold for nearly $3,000, according to StorageTreasures.com, a website designed for self-storage auction hunters.

Tequila has appeared in several mens magazines, including Maxim and Penthouse, and had her own show, A Shot at Love, on MTV for two seasons.

The storage unit remains largely untouched because Nabila Haniss, the buyer who purchased it, is negotiating with television networks to be present when the property is thoroughly searched. Haniss has also reportedly tried to contact Tequila regarding the unit and its contents. A brief, surface-level survey of the unit was performed at the time of the auction purchase, StorageTreasures said. The company has posted photos of the unit on its website.

We saw a number of amazing items come out of the storage unit owned by Paris Hilton, said Lance Watkins, StorageTreasures CEO. "Based on what we know about Tila Tequila, we're sure this unit will not disappoint."

StorageTreasures.com is a free storage-auction locator and self-storage facility finder covering the United States and Canada. The website offers auction schedules and site-specific guidelines for auction hunters and self-storage owners alike.

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ezStorage Expands Maryland Self-Storage Facility for Second Time in 12 Months

Article-ezStorage Expands Maryland Self-Storage Facility for Second Time in 12 Months

ezStorage Corp., a self-storage operator with 45 facilities throughout Maryland, Virginia and Washington, D.C., has expanded its drive-through facility in Randallstown, Md., for the second time in 12 months. The company added 56 climate-controlled units and gated, exterior parking spaces for boat and RV storage.

The 787-unit facility offers drive-up access to exterior units. Security features include computer-controlled gate and building access, unit-specific pass codes, and 24-hour camera surveillance.

"Although ezStorage continues to grow, we remain keenly focused on bringing value, quality and innovation to our customers," said Todd Manganaro, CEO. "We know what our customers expect in terms of service, cleanliness and security. Our goal is to deliver more by continuing to innovate to meet and exceed our customers' expectations."

Headquartered in Columbia, Md., ezStorages portfolio comprises more than 41,000 self-storage units.

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South Africa Self-Storage Operator Stor-Age Holds Kick-Off Promotion During Rugby Tournament

Article-South Africa Self-Storage Operator Stor-Age Holds Kick-Off Promotion During Rugby Tournament

Stor-Age, a self-storage operator with more than 20 facilities in South Africa, recently held a kick-off promotion during the Cape Town Tens rugby tournament in which 1,200 people entered for a chance to win a Golf GTI automobile. Six participants were chosen to vie for the car by kicking a rugby ball at a Stor-Age box on the field.

The three competitors whose kicks landed the closest to the Stor-Age target moved to the final round, where each had one shot at hitting the fields rugby poles to win the car. All three attempts missed, leaving the car unclaimed. However, Patrick Dieroff won a drawing between the three finalists to win a Big Boy road scooter.

Although no one won the car this year, the promotion was a huge success for Stor-Age, said Chris Oosthuizen, national marketing manager. It was great to see the hype around the competition and to know that individuals have been practicing their kicks for weeks. More importantly, it was exciting to see an increase in the awareness of the Stor-Age brand itself and the concept of self storage. We thank our partner Etana for making the competition possible and congratulate Patrick on winning the Big Boy scooter.

Etana is a South African insurance provider.

This is the second year the self-storage operator has offered the kick off promotion. Last year, Doug Mallet, the son of professional rugby coach Nick Mallet, took home the top prize with a winning kick.

Stor-Age operates more than 20 self-storage facilities throughout South Africa, with a corporate office in Cape Town.

Finalists in the Stor-Age kick-off promotion tried to hit the rugby poles to win a new Golf GTI.

Participant Patrick Dieroff won a Big Boy scooter.

No one won the Golf GTI in this years promotion.

What the Heck! An Open Letter to a Self-Storage Manager and Her Stretchy Pants

Article-What the Heck! An Open Letter to a Self-Storage Manager and Her Stretchy Pants

If youve read any of my past articles, you know Im a huge fan of the self-storage manager. I believe the manager is the most important person in our business, and a facility's success or failure is due in large part to his abilities. A professional manager must present an effective sales presentation, follow up on leads and close sales. He must use a system to maximize collections and time-management skills to get it all done.

Self-storage is a unique business model. Its a very valuable asset in the hands of just one or two people, so those handlers must be well-trained and responsible. After saying all that, it pains me to write this open letter to a particular facility manager in Texas.

Dear Facility Manager at the XX Self-Storage Facility in XX, Texas,

Please believe that I have tried hard to search for something positive to say about my mystery shop of your facility a couple of weeks ago. I really, really tried. The best I could come up with was the office was open, but then it goes downhill from there.

You told me business is slow and that you are about 70 percent occupied. (See this? This is my shocked face!) Im still struggling to believe that someone has entrusted their legacy, credit, capital, familys investment and peace of mind to your hands. (The owner clearly has to accept some of the blame here in that he cares so little to allow his facility to be managed in such a manner.)

First off, who dresses you? Tight stretch pants went out of style a long, long time ago and they were never intended to be stretched that much. If there was a warranty on the stretchiness of those pants, youve clearly violated it. Trust me: Customers do not want to see everything, especially your bare belly. Please buy a mirror, find a clean shirt and pull it all the way down. Thank you.

Next, when did texting while talking to a customer become part of your sales presentation? Your primary responsibility is to rent space, but you seem to believe that texting, Twittering, Facebooking and whatever else folks do who have nothing else to do, is more important. Someone is paying you to rent space and collect money, so you could at least pretend to do that. Put your cell phone down and stand up to greet customers. Theyre more important than your 5,000 Facebook friends. Thank you.

Lastly (I could go on and on, but theres probably not much point), please buy a broom, a dust pan and a trash can and clean up your facility. This isnt just where you work, its also where you live. Clean it up! How do you walk by all that trash every day or work in that nasty office and not think, I really need to clean this up? You should not need the owner or supervisor to tell you that. Some level of self-respect should kick in. And while youre at it, that pizza box from a few days ago is starting to stink. Thank you. Have a nice day!

I know this letter sounds harsh but, really, shouldnt we have some level of standards? Yes, we should. Really awful managers and facilities hurt all of us. Thankfully there arent that many. I hope.

Bob Copper is the partner in charge at Self Storage 101, an industry consulting firm that assists facility owner/operators and managers in developing more effective and profitable operational systems. It also aids in conducting performance reviews and providing the necessary tools to perform at higher levels in a competitive industry. To reach him, call 866.269.1311; e-mail [email protected]; visit www.selfstorage101.com .

Apple Self Storage of Ontario Voted Best Storage Business in Newspaper Reader Poll

Article-Apple Self Storage of Ontario Voted Best Storage Business in Newspaper Reader Poll

For the second consecutive year, Apple Self Storage in Newmarket, Ontario, Canada, has been chosen by readers of The Era and The Banner newspapers as the best business in its category. The local newspapers conduct an annual Readers Choice Poll to recognize outstanding businesses. The facility, owned by Canadian operator Apple-Atcan Self Storage, was recognized for its convenience, cleanliness, security and friendly service.

The Newmarket property comprises 65,000 square feet of storage, including heated indoor units and indoor loading bays. The facility also offers outdoor storage for automobiles, boats and RVs, and a full line of moving and packing supplies.

The facility serves a growing and diverse populace, company officials said.

Apple-Atcan operates 15 locations throughout the Canadian provinces of  New Brunswick, Nova Scotia and Ontario. The Newmarket location is one of six facilities that operate under the Apple Self Storage brand name. The other facilities conduct business as Atcan Self Storage.

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Storage Wars Star Mark Balelo Found Dead of Apparent Suicide

Article-Storage Wars Star Mark Balelo Found Dead of Apparent Suicide

Mark Balelo, an auction-house owner who appeared as a buyer on A&Es hit reality TV show Storage Wars, has died in an apparent suicide, according to news reports. Balelos body was discovered this morning inside the garage at his business in Simi Valley, Calif., which has led to speculation that he died from carbon-monoxide poisoning. The Ventura County Medical Examiners Office has not issued a cause of death. Balelo was 40.

Nicknamed Rico Suave for his flamboyant style, Balelo was memorable on the show for bringing more than $50,000 in cash to storage auctions and carrying a man purse. He first appeared during the shows second season.

Balelos death comes just two days after he was arrested on suspicion of possessing methamphetamine. He was reportedly distraught after being released from jail.

In addition to owning Balelo Inc., a company specializing in auctions, liquidations and closeout sales, Balelo also ran a gaming store called The Game Exchange. His hobbies included flying private planes and listening to music. He was engaged to be married.

An autopsy is scheduled for Feb. 12.

Members of Self-Storage Talk (SST), the self-storage industrys largest online community, have been posting reactions and condolences since the news broke. This is so sad for his familys loss, but like the ongoing lawsuit between A&E and Dave Hester, it just shows that it may be reality TV, but sometimes reality does happen, wrote SST moderator MisterJim444.

Hester, one of the shows most popular stars, filed a lawsuit against the network in December for wrongful termination. He claims he was fired from the show after complaining it was phony. In the lawsuit, Hester said show producers planted valuable items inside storage units up for auction, including some items that belonged to the shows stars and others that were borrowed from antique dealers in exchange for an appearance on the show.

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Australian Self-Storage Operator Co-Sponsors Brisbane Lions AFL Team

Article-Australian Self-Storage Operator Co-Sponsors Brisbane Lions AFL Team

National Storage, an Australian self-storage operator with 61 facilities throughout country, has announced that it will co-sponsor Australian Football League (AFL) team the Brisbane Lions for the next three years, starting Feb. 1.

The partnership was unveiled this week at The Gabba, a major sports stadium in Brisbane, Queensland, Australia, by Andrew Catsoulis, director of National Storage, and Malcolm Holmes, CEO of the Lions. Also present at the announcement were Lions Senior Coach Michael Voss, Lions Captain Jonathan Brown and the AFL's first-year players.

The deal will expose the National Storage brand to millions of households, as the company's logo will be featured on the team's guernseys and training gear as well as its media backdrop, stadium signage, and other club media, marketing and online collateral.

This partnership represents a tremendous opportunity to provide National Storage with national public exposure through an association with an iconic brand within the most popular and fastest-growing sport in Australia," Catsoulis said. This is a very exciting opportunity for us. We are hugely impressed with the drive, determination and the underlying ethos at the Brisbane Lions.

National Storage's co-sponsor is Australian insurance giant Vero, a Suncorp Group company based in Brisbane.

National Storage was established in December 2000, following the merger of Stowaway Self Storage, National Mini Storage and Premier Self Storage. The company has 61 storage centers in Brisbane, Gold Coast and Sunshine Coast in Queensland; Sydney Western Suburbs in New South Wales; Geelong and Melbourne in Victoria; Adelaide in South Australia; Perth in Western Australia; and Hobart in Tasmania. National Storage will continue to expand its network through the acquisition of existing sites and the development of "greenfield" sites.

Brisbane Lions Captain Jonathan Ross (left) with Senior Coach Michael Voss at a National Storage facility.

National Storage Director Andrew Catsoulis (left) poses with new recruits of the Brisbane Lions, the AFL team National Storage is co-sponsoring for the next three years.