Secure Self Storage Demonstrates the Customer Move-In Experience Through Baby Boomer Eyes

Moving belongings into a self-storage unit can be a harried experience for customers. While facility operators can’t completely erase that pain, they can strive to make the process smoother and more enjoyable. Secure Self Storage, which operates facilities throughout the Northeast as well as Ontario, Canada, demonstrates how it aims to lower tenant stress in this video, which chronicles the experience of an older couple from their first visit to the company’s Norwalk, Conn., property to enjoying a cup of java in its customer lounge.