In this video, filmed at the 2015 Inside Self-Storage World Expo, Marc Goodin, president of Storage Authority LLC, offers advice on improving your customer-service skills. He also talks about unique ways operators can attract and serve their customers better. Storage Authority Franchising is a new U.S. franchise opportunity for the self-storage industry. Goodin has been in the industry for more than 25 years. He provides consulting to storage owners and is the author of several books on industry development and marketing. The books can be purchased in the Inside Self-Storage Store.
For a complete ISS Expo overview, be sure to view the official ISS image gallery and read this article recapping the event.
