Extra Space Asia (ESA), a privately owned business that operates self-storage facilities across the Asian continent, has received a 2019 “Favourite Self-Storage Brand” award from Superbrands Worldwide, a global media communications and publishing firm with a presence in 85 countries. ESA is the first storage brand to receive the award for two consecutive years, according to a press release.
“The secret to our success has always been our attention to customer service,” said ESA CEO Kenneth Worsdale. “Customer service goes beyond a friendly smile and greeting. True customer service, for us, is understanding every self-storage need, and doing all it takes to satisfy that demand through quality product offerings and exemplary service.”
Winners are chosen by a council of brand experts. Companies that achieve status can use the Superbrands Awards Seal on their advertising materials and product packaging, according to the Superbrands website.
Founded by advertising executive Marcel Knobil in London in 1995, Superbrands also provides a database of case studies, e-books and an online video-creation service for its clients.
ESA opened its first self-storage location in Singapore in 2007 and now operates more than 36 facilities across Hong Kong, Malaysia, Singapore, South Korea and Taiwan, with plans to venture into Thailand. Its portfolio comprises more than 1.5 million square feet of storage space.
Sources:
Digital Journal, Extra Space Asia Takes First Place in the Superbrands Awards for Two Consecutive Years
Superbrands Worldwide, Website