Terri Friesner

Terri Friesner is a self-storage manager who’s been in the industry more than 14 years. She loves facility marketing and helping customers solve their storage needs. She and her husband, who also works in storage, just celebrated 18 years of marriage. She joined the Self-Storage Talk online community shortly after it launched in 2008 and remains a regular contributor. To reach her, email [email protected].

Terri’s Recent activity

Getting Past ‘No’: Strategies to Get Self-Storage Customers Over the Rental-Hesitance Hump

Apr 02, 2021

Even though self-storage is a need-driven service, facility operators can still face sales objections from prospects. Here’s guidance to help you flip “no” to a “yes.” The author will help you anticipate customer...

I’m So Over It! Battling Self-Storage Job Burnout and COVID-19 Fatigue

Jul 17, 2020

Job burnout can happen to any self-storage employee at any time, but particularly during the coronavirus pandemic, which has everyone on edge. A manager shares a few things that “set her off,” how to know if you’re...