When married self-storage tenants call it quits, the facility operator often gets caught in the crossfire. It’s not uncommon for one of the duo to change the passcode or the lock on the unit, or even the payment method to block access to the other spouse. While you’re obligated to adhere to the wishes of the person who signed the rental agreement, these situations can be tricky.
In a recent thread on Self-Storage Talk, the industry’s largest online community, a member is dealing with a couple who’s no longer on speaking terms. It’s taken some wrangling to transfer the rental contract from one person to the other, and now one spouse is causing more problems. Read the details and share what you would do in this scenario, or get advice for handling your own tenant soap opera!
